About The Outpost

Returns & Exchanges

Please review this policy before ordering. Soap is a personal-care product, and all soap sales are final.

Last updated: July 30, 2026

All Soap Sales Are Final

All soap sales are final. Because soap is a personal-care product, it cannot be returned, exchanged, or restocked after purchase. This applies whether the product has been opened or remains unopened.

Please review product descriptions, ingredient information, fragrance details, quantities, and other available information carefully before placing an order.

Damaged, Defective, or Incorrect Items

The final-sale policy does not prevent us from addressing a product that arrives damaged, defective, or different from what you ordered. Notify us within 7 calendar days of delivery and provide:

Your order number.
A description of the issue.
Clear photographs of the product.
Photographs of the shipping package and label when reasonably available.

Please keep the product and packaging until we complete our review. If a claim is approved, we may provide a replacement, refund, store credit, or another appropriate remedy. The available remedy may depend on product availability and the circumstances of the claim.

Fragrance, Color, and Handcrafted Variation

Personal fragrance preferences are subjective and are not a basis for a return or exchange. Hand-cut and small-batch soap may naturally vary in color, shape, texture, weight, fragrance intensity, or finish. Reasonable handcrafted variations are not considered defects.

Allergies and Sensitivities

Customers are responsible for reviewing available ingredients and determining whether a product is appropriate for their individual allergies, sensitivities, and preferences. An allergic reaction or sensitivity does not automatically qualify a product for return, exchange, or refund, except where required by law or where the product was mislabeled or sent incorrectly.

Order Cancellations

You may request cancellation before an order enters fulfillment, but cancellation is not guaranteed. Once an order has been processed, packed, or shipped, the final-sale policy applies.

Shipping Charges

Original shipping and handling charges are non-refundable unless the refund results from an error by The Outpost or is otherwise required by law. Additional shipping costs caused by an incorrect customer-provided address are generally the customer’s responsibility.

How to Report a Problem

Use our Contact Us page or email outpoststaug@gmail.com. Include your order number and supporting photographs so we can review the request promptly.

Florida Notice

This final-sale policy should be displayed clearly at the online point of sale and at any physical point of sale. Nothing in this Policy limits a remedy or consumer right that cannot lawfully be waived.

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outpoststaug@gmail.com

162 Saint George Street - Suite 20
Saint Augustine, FL 32084