About The Outpost
Shipping Policy
Shipping & Handling
This policy explains order processing, shipping, delivery, tracking, and how to report shipment problems.
Last updated: July 30, 2026
Order Processing
Orders are prepared during normal business days. Processing time may vary based on product availability, order volume, holidays, weather, or other operational needs. A shipping estimate shown at checkout or in an order confirmation is an estimate, not a guaranteed delivery date.
Shipping Rates and Carriers
Available shipping methods, rates, and estimated transit times are displayed at checkout when available. We may select or change a carrier when reasonably necessary to fulfill an order. Shipping charges are based on factors such as destination, package weight, service level, and current carrier rates.
Shipping Destinations
We currently ship only to destinations accepted by the checkout system. We may decline or cancel an order when a destination is unsupported, restricted, or cannot be served reliably. International shipping, if offered, may involve customs duties, taxes, or fees that are the customer’s responsibility unless stated otherwise.
Accurate Shipping Information
Please review your name, street address, apartment or suite number, city, state, ZIP code, and contact information before submitting an order. The customer is responsible for providing a complete and accurate delivery address.
Contact us promptly if an address must be corrected. We cannot guarantee that an order can be changed after processing begins. Additional carrier or reshipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.
Tracking and Delivery
When tracking is available, it may be sent to the email address provided with the order. Carrier scans and delivery estimates are controlled by the carrier and may not update in real time.
An order marked delivered by the carrier is considered delivered to the address provided. If you cannot locate a delivered package, check the delivery area, household members, neighbors, building staff, and carrier tracking information before contacting us.
Delays and Events Outside Our Control
We are not responsible for delays caused by carriers, severe weather, natural disasters, service interruptions, holidays, labor disruptions, governmental action, incorrect addresses, or other events outside our reasonable control. We will assist with available information, but carrier transit times are not guaranteed.
Lost, Damaged, or Incorrect Shipments
If a shipment appears lost, arrives damaged, or contains an incorrect item, contact us as soon as possible. For damaged or incorrect items, notify us within 7 calendar days of delivery and include the order number, a description of the problem, photographs of the item, and photographs of the shipping package when reasonably available.
Do not discard the product or packaging until the claim is resolved. Depending on the circumstances, we may offer a replacement, refund, store credit, or other remedy. See our Returns & Exchanges Policy.
Local Pickup
If local pickup is offered, availability and instructions will be shown at checkout or provided after the order is ready. Please wait for a ready-for-pickup notice before arriving. Identification or order confirmation may be requested.
Order Changes and Cancellations
Contact us promptly if you need to request a change or cancellation. We will try to help, but changes and cancellations are not guaranteed after fulfillment or shipping preparation begins.
Contact Us
Questions about shipping may be sent through our Contact Us page or emailed to outpoststaug@gmail.com.
The World's Best Soap.
outpoststaug@gmail.com
162 Saint George Street - Suite 20
Saint Augustine, FL 32084
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